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How We Protect Your Account and Payment Information

Your privacy is at the core of how astonbet link operates. We collect only what's necessary to verify your account, process your DANA, OVO, GoPay and QRIS deposits…

Account verification dataPayment and withdrawal recordsDevice and login activity
astonbet link How We Protect Your Account and Payment Information
REACH OUR TEAM

How to Contact Us About Your Privacy

Email Support Send privacy questions to our compliance team. We respond to data access requests and account inquiries within 48 hours on weekdays.
Live Chat Our support agents in Jakarta and Yogyakarta are available Monday to Friday, 09:00–21:00 local time, to answer privacy concerns and help with account access.
Account Settings Update your personal details, review linked payment methods, and manage your privacy preferences directly from your account dashboard on desktop or mobile.
DATA SECURITY

How We Safeguard Your Information

Encryption

All data sent between your device and astonbet link is encrypted using SSL technology. Your password is never stored as plain text; we use secure hashing so even our team cannot read it.

Payment Security

We do not store your full DANA, OVO, GoPay or QRIS credentials. Deposits and withdrawals use tokenised links that expire after each transaction to prevent replay attacks.

Access Control

Your account is protected by two-factor authentication. Only authorised staff can access customer data, and access logs are reviewed monthly for suspicious activity.

Data Retention

We keep your account information while your account is open. After closure, financial records are archived for seven years to comply with Indonesian regulations, then securely deleted.

Cookies and Tracking

We use cookies to remember your login preferences and track which games you play most. You can disable non-essential cookies in your browser settings without affecting account access.

Data Requests

You can request a copy of all your personal data or ask us to delete information, subject to legal holding periods. Submit requests via email or account settings; we respond within 30 days.

Privacy and Data Access — Questions Answered

Yes. Open your account settings, go to Privacy & Data, and click Download My Information. We will email you a complete copy of your profile, deposit history, device logs and linked payment methods within 14 days.

Your account profile and game history are soft-deleted immediately and not visible to you or staff. Financial records (DANA, OVO, GoPay transactions) are archived for seven years as required by Indonesian tax law, then permanently erased.

No. We share your email and phone only with our payment partner for deposit and withdrawal processing. We never sell or market to your contacts. Your data stays within astonbet link and our payment processors.

We log your IP address and browser type to detect if someone else tries to access your account from an unfamiliar location. This lets us alert you and block unauthorised logins quickly.

Withdrawal records are kept for seven years to comply with Indonesian financial reporting rules. After that period, the data is permanently deleted from our systems and backups.

You can request deletion of non-financial data (profile, game history, device logs) at any time. Financial records cannot be deleted until the seven-year retention period expires where local law permits.

We use anonymised data (no names, no payment info) to understand which games are popular and how to improve lobby speed. You control marketing emails in account settings; we do not send unsolicited promotional messages.